FAQs on Web Selling

​Q: How do we access Yankee Candle® Fundraising Website?
A: Open browser and connect to www.yankeecandlefundraising.com

Q: How does a participant register on line to be a seller?
A: Click "Seller Login" on the Home Page located in the upper right corner and complete seller sign up process.

Q: How does a Seller alert Friends and Family that a Fundraiser is running?
A: Seller completes seller sign up process and sends e-mails to Friends and Family from the "Seller Dashboard".

Q: How do Purchasers shop on behalf of the Organization that is participating in a Yankee Candle® Fundraiser?
A: Purchasers will be required to enter Organization "Group Number" in the "Start Shopping" section located on the Home Page. This "Group Number" is noted on the letter contained in Seller packet. Purchasers that receive e-mail from the "Seller" will be able to click link within e-mail and be directed to the "Shopping Page" which will contain the "Group Number" and the "Seller ID".

Q: How long will Purchasers be able to shop on behalf of the Organization?
A: Purchasers will be able to shop throughout the selling season that the Organization is conducting Fundraiser.

Q: How long will Purchasers be able to shop on behalf of the Seller?
A: Purchasers will be able to shop on behalf of the Seller from the Start date of the Fundraiser until the Paper Order Forms are received by Yankee Candle® Fundraising. When orders are received and the "Orders in Date" is checked the Seller will no longer receive credit for the orders, but the Organization will continue to receive profit for all orders placed within the selling season

Q: How long will Organization receive profit for orders placed on their behalf?
A: Organization will receive profit for all web orders placed on their behalf provided the Organization has an active Fundraiser for the current season.

Q: What type of payment will be accepted for payment on the Yankee Candle® Fundraising Website?
A: All valid Credit Cards are accepted for payment on the Website.

Q: Are gift cards accepted on the Website for payment?
A: At this time Gift Cards are not accepted as a form of payment.

Q: Is there free shipping available for Web Orders?
A: All orders over $100.00 Retail will receive free shipping.

Q: Do the orders placed on the Website ship to the Organization?
A: Orders placed on the Website ship to the shipping address designated by the Purchaser.

Q: Will tax be charged on Web Orders?
A: Tax is charged on Web orders based on the laws governing tax in the state that the order is shipping to. The exception to this rule is tax will not be charged on orders shipping to a state that Yankee Candle® Company does not have a Retail Store.

Q: If Organization is tax exempt will Web Orders be charged tax?
A: Web Orders are not covered by the Exemption Certificate provided by the Organization. Web orders will be taxed based on tax laws for the state that the Web Order is shipping to.

Q: How are missing and damaged items reported for Web Orders?
A: Missing and or damaged claims may be reported On Line under the "Resources Tab" by clicking "Claims Form" and completing and submitting the On Line Claim Form. Yankee Candle® Fundraising Customer Service may also be called to report and process Claims.

Q: How quickly will Web Orders ship?
A: Web Orders shipped via Economy service will deliver within 7-10 days from order date.

Q: Is Organization permitted to Web Sell only?
A: Yes an Organization can sign up for a Fundraiser and can conduct all selling through the Web.

Q: Does a Seller need to register to receive credit for Purchases on their behalf?
A: Seller does not need to register, to receive credit for Purchases. Purchaser will need to provide Seller first and last name during checkout process.

Q: Will Purchasers have ability to look up Group Number on the Website?
A: Group Numbers and Names will not be available for look up on the Website. Seller will need to provide a valid Group number for Purchaser to shop on their behalf.