FAQ's

​Q: Why should I choose Yankee Candle?
A: Yankee Candle® Fundraising offers you a nationally recognized brand that supporters of your group will trust and want to buy. Prices are comparable to those in Yankee Candle® retail stores. We have gifts that your supporters will want to give and receive across all price ranges.

Q: Do I have to sort candles?
A: No, Yankee Candle® will individually pack your orders by seller. In addition, there are no minimums and no up front costs to get started.

Q: How soon can I start?
A: Yankee Candle® needs 7 to 10 days to prepare and ship out your sales materials.

Q: When can we run a Yankee Candle® Fundraiser?
A: We have 2 selling seasons - Fall and Spring - each with it's own unique selection of product.
1. Fall runs from July to December. 
2. Spring runs from January to the beginning of June

Q: How long does a sale last?
A: We recommend a selling period of 10 days - 2 weeks.

Q: Does Yankee Candle® limit the number of sales in a given area?
A: Yankee Candle® does not limit areas, but your local sales consultant can help to coordinate your sale at a time where there is as little conflict with other groups.

Q: Does my group have to be tax-exempt or non profit in order to participate?
A: Yankee Candle® Fundraising programs can be run by any non profit organization as well as groups that are raising money for the sole purpose of enhancing their program.

Q: How does the pricing compare to retail?
A: This is the key to the success of the Yankee Candle® Fundraising program. We price our product within $1.00 of the retail store prices. In many cases, our product reflects the price that you will find in our retail stores.

Q: Can we do both a Fall/Holiday and Spring sale?
A: Yes. Many groups have chosen to run both a fall and spring program with Yankee Candle® Fundraising. Because we offer two unique product offerings designed for the fall and the spring, our groups find that they always sell well.

Q: What type of support do I receive?
A: As the Chairperson, you will be assigned a fundraising consultant to help you through the entire sale. Yankee Candle® will provide:
i. Help setting dates
ii. Collated Sales Packets to hand out to sellers
iii. Parent Letter in each Packet
iv. E-mail confirmation of orders entered, along with Invoice
v. E-mail notification of orders shipped, along with tracking information
vi. 800 number and access to Chairperson Portal

Q: Can our customers order over the internet?
A: Yes, online ordering is available. Yankee Candle® Fundraising realizes the importance of having online sales. Yankee Candle® requires a guest to have a group # to start shopping. Click "Start Shopping" from home-page. Organization earns profit from each purchase.

Q: What other costs are there? Shipping? Sales Tax?
A: There are no up front costs to run a Yankee Candle® sale, nor will you pay for your sales materials. Yankee Candle® will even provide you with a pre-paid FedEx envelope to return your orders for processing. There is a nominal shipping charge and sales tax is based on your State Laws. We encourage you to check with your local tax agencies to determine your responsibility to your State.

Q: How do I get more order forms or sales packets?
A: Additional sales materials are available through your consultant. Order forms are always available on line at www.yankeecandlefundraising.com.

Q: When should we collect our money?
A: We recommend the collection of all money at the time the orders are taken.

Q: How long will it take for our order to come in?
A: Yankee Candle® is able to process and ship orders within 3 - 4 weeks from the time we receive your orders at our Order Processing Center. Click here for our Service Guarantee

Q: How do I handle payment/profit?
A: After Yankee Candle® has processed your order, you will receive an e-mail with your group summary and an invoice. You will also receive a hard copy invoice. This invoice will breakdown:
i. Total Retail Sale
ii. Group Profit
iii. Subtotal (total retail sale minus profit amount)
iv. Shipping Charge
v. Taxes (if applicable)
vi. Total Amount Due to Yankee Candle® - You keep the profits!

Q: What forms of payment are accepted?
A: Yankee Candle® accepts checks, money orders, electronic payments from your checking or savings account and the following major credit cards; Master Card, Visa, American Express and Discover. If paying by credit card or if you would like to make an electronic payment using your checking or savings account; please call 1-855-YCC-FUND. If mailing a check or money order use the following address:
Yankee Candle® Fundraising
P.O. Box 3750
Boston, MA 02241-3750
Do not send cash.

Q: How would I make a payment with a credit card or with my checking/savings account?
A: Call 1-855-YCC-FUND. This easy payment option is available to you 24 hours a day, 7 days a week. Please have your customer number, payment amount and credit card card number (with 3 digit CVV code) or your 9 digit ABA/Routing number and bank account number available.

Q: How do I handle late orders?
A: Yankee Candle® is happy to process any late orders. Any order coming in to Yankee Candle® after receipt of the original order, will be considered a late order and will be subject to shipping charges. You will receive an e-mail invoice and a hard copy invoice for any late orders placed.

Q: How do I track my order?
A: At the time of shipment, you will receive an e-mail notification of shipment. This e-mail will contain attachments which include your seller breakdown along with a group summary of product ordered. This e-mail will also contain all tracking information to follow your order. You can also contact your Sales Consultant.

Q: How do I handle missing or broken items?
A: Claims can be handled by:
i. Using our Claims/adjustment form attached to your shipping notification. You may e-mail form to[email protected], fax to (413)665-0099 or mail this form in to our order processing center.
Yankee Candle® Fundraising Claims
5 North Street
South Deerfield, MA 01373
ii. Complete and Submit Claims form on line at www.yankeecandlefundraising.com, Click Resource Tab and select Claims Form. 
iii. Return broken items to Yankee Candle® Retail Store for replacement
iv. Contact your sales consultant
v. Call Customer Service at 1-800-351-1533

Q: How do I make changes to my sale?
A: Any changes to your sale set up, including dates, names or addresses, can be handled through your sales consultant.