You're not the first chairperson that has had that problem! If you only have one late order...congratulations!
The best way to deal with that is to send me a scan of the late order in an email with your group number included and I'll make sure that it gets where it belongs for processing.
Your late order may be invoiced separately and be charged shipping....and will not necessarily deliver with your main order.....but you will get it!
Q: Why should I choose Yankee Candle?
A: Yankee Candle® Fundraising offers you a nationally recognized brand that supporters of your group will trust and want to buy. Prices are comparable to those in Yankee Candle® retail stores. We have gifts that your supporters will want to give and receive across all price ranges.
Q: Do I have to sort candles?
A: No, Yankee Candle® will individually pack your orders by seller. In addition, there are no minimums and no up front costs to get started.
Q: How soon can I start?
A: Yankee Candle® needs 7 to 10 days to prepare and ship out your sales materials.
Q: When can we run a Yankee Candle® Fundraiser?
A: We have 2 selling seasons - Fall and Spring - each with it's own unique selection of product.
1. Fall runs from July to December.
2. Spring runs from January to the beginning of June
Q: How long does a sale last?
A: We recommend a selling period of 10 days - 2 weeks.
Q: Does Yankee Candle® limit the number of sales in a given area?
A: Yankee Candle® does not limit areas, but your local sales consultant can help to coordinate your sale at a time where there is as little conflict with other groups.
Q: Does my group have to be tax-exempt or non profit in order to participate?
A: Yankee Candle® Fundraising programs can be run by any non profit organization as well as groups that are raising money for the sole purpose of enhancing their program.
Q: How does the pricing compare to retail?
A: This is the key to the success of the Yankee Candle® Fundraising program. We price our product within $1.00 of the retail store prices. In many cases, our product reflects the price that you will find in our retail stores.
Q: Can we do both a Fall/Holiday and Spring sale?
A: Yes. Many groups have chosen to run both a fall and spring program with Yankee Candle® Fundraising. Because we offer two unique product offerings designed for the fall and the spring, our groups find that they always sell well.
Q: What type of support do I receive?
A: As the Chairperson, you will be assigned a fundraising consultant to help you through the entire sale. Yankee Candle® will provide:
i. Help setting dates
ii. Collated Sales Packets to hand out to sellers
iii. Parent Letter in each Packet
iv. E-mail confirmation of orders entered, along with Invoice
v. E-mail notification of orders shipped, along with tracking information
vi. 800 number and access to Chairperson Portal
Q: Can our customers order over the internet?
A: Yes, online ordering is available. Yankee Candle® Fundraising realizes the importance of having online sales. Yankee Candle® requires a guest to have a group # to start shopping. Click "Start Shopping" from home-page. Organization earns profit from each purchase.
Q: What other costs are there? Shipping? Sales Tax?
A: There are no up front costs to run a Yankee Candle® sale, nor will you pay for your sales materials. Yankee Candle® will even provide you with a pre-paid FedEx envelope to return your orders for processing. There is a nominal shipping charge and sales tax is based on your State Laws. We encourage you to check with your local tax agencies to determine your responsibility to your State.
Q: How do I get more order forms or sales packets?
A: Additional sales materials are available through your consultant. Order forms are always available on line at www.yankeecandlefundraising.com.
Q: When should we collect our money?
A: We recommend the collection of all money at the time the orders are taken.
Q: How long will it take for our order to come in?
A: Yankee Candle® is able to process and ship orders within 3 - 4 weeks from the time we receive your orders at our Order Processing Center. Click here for our Service Guarantee
Q: How do I handle payment/profit?
A: After Yankee Candle® has processed your order, you will receive an e-mail with your group summary and an invoice. You will also receive a hard copy invoice. This invoice will breakdown:
i. Total Retail Sale
ii. Group Profit
iii. Subtotal (total retail sale minus profit amount)
iv. Shipping Charge
v. Taxes (if applicable)
vi. Total Amount Due to Yankee Candle® - You keep the profits!
Q: What forms of payment are accepted?
A: Yankee Candle® accepts checks, money orders, electronic payments from your checking or savings account and the following major credit cards; Master Card, Visa, American Express and Discover. If paying by credit card or if you would like to make an electronic payment using your checking or savings account; please call 1-855-YCC-FUND. If mailing a check or money order use the following address:
Yankee Candle® Fundraising
P.O. Box 3750
Boston, MA 02241-3750
Do not send cash.
Q: How would I make a payment with a credit card or with my checking/savings account?
A: Call 1-855-YCC-FUND. This easy payment option is available to you 24 hours a day, 7 days a week. Please have your customer number, payment amount and credit card card number (with 3 digit CVV code) or your 9 digit ABA/Routing number and bank account number available.
Q: How do I handle late orders?
A: Yankee Candle® is happy to process any late orders. Any order coming in to Yankee Candle® after receipt of the original order, will be considered a late order and will be subject to shipping charges. You will receive an e-mail invoice and a hard copy invoice for any late orders placed.
Q: How do I track my order?
A: At the time of shipment, you will receive an e-mail notification of shipment. This e-mail will contain attachments which include your seller breakdown along with a group summary of product ordered. This e-mail will also contain all tracking information to follow your order. You can also contact your Sales Consultant.
Q: How do I handle missing or broken items?
A: Claims can be handled by:
i. Using our Claims/adjustment form attached to your shipping notification. You may e-mail form toFundraising_claims@yankeecandle.com, fax to (413)665-0099 or mail this form in to our order processing center.
Yankee Candle® Fundraising Claims
5 North Street
South Deerfield, MA 01373
ii. Complete and Submit Claims form on line at www.yankeecandlefundraising.com, Click Resource Tab and select Claims Form.
iii. Return broken items to Yankee Candle® Retail Store for replacement
iv. Contact your sales consultant
v. Call Customer Service at 1-800-351-1533
Q: How do I make changes to my sale?
A: Any changes to your sale set up, including dates, names or addresses, can be handled through your sales consultant.
You can send your orders in a priority mail envelope.
Make sure to include this sale confirmation sheet.
Mail your orders to:
Yankee Candle Fundraising
5 North Street
S. Deerfield MA 01373
Click on the link below to download a new copy of the chairperson guide.
Q: How do we access Yankee Candle® Fundraising Website?
A: Open browser and connect to www.yankeecandlefundraising.com
Q: How does a participant register on line to be a seller?
A: Click "Seller Login" on the Home Page located in the upper right corner and complete seller sign up process.
Q: How does a Seller alert Friends and Family that a Fundraiser is running?
A: Seller completes seller sign up process and sends e-mails to Friends and Family from the "Seller Dashboard".
Q: How do Purchasers shop on behalf of the Organization that is participating in a Yankee Candle® Fundraiser?
A: Purchasers will be required to enter Organization "Group Number" in the "Start Shopping" section located on the Home Page. This "Group Number" is noted on the letter contained in Seller packet. Purchasers that receive e-mail from the "Seller" will be able to click link within e-mail and be directed to the "Shopping Page" which will contain the "Group Number" and the "Seller ID".
Q: How long will Purchasers be able to shop on behalf of the Organization?
A: Purchasers will be able to shop throughout the selling season that the Organization is conducting Fundraiser.
Q: How long will Purchasers be able to shop on behalf of the Seller?
A: Purchasers will be able to shop on behalf of the Seller from the Start date of the Fundraiser until the Paper Order Forms are received by Yankee Candle® Fundraising. When orders are received and the "Orders in Date" is checked the Seller will no longer receive credit for the orders, but the Organization will continue to receive profit for all orders placed within the selling season
Q: How long will Organization receive profit for orders placed on their behalf?
A: Organization will receive profit for all web orders placed on their behalf provided the Organization has an active Fundraiser for the current season.
Q: What type of payment will be accepted for payment on the Yankee Candle® Fundraising Website?
A: All valid Credit Cards are accepted for payment on the Website.
Q: Are gift cards accepted on the Website for payment?
A: At this time Gift Cards are not accepted as a form of payment.
Q: Is there free shipping available for Web Orders?
A: All orders over $100.00 Retail will receive free shipping.
Q: Do the orders placed on the Website ship to the Organization?
A: Orders placed on the Website ship to the shipping address designated by the Purchaser.
Q: Will tax be charged on Web Orders?
A: Tax is charged on Web orders based on the laws governing tax in the state that the order is shipping to. The exception to this rule is tax will not be charged on orders shipping to a state that Yankee Candle® Company does not have a Retail Store.
Q: If Organization is tax exempt will Web Orders be charged tax?
A: Web Orders are not covered by the Exemption Certificate provided by the Organization. Web orders will be taxed based on tax laws for the state that the Web Order is shipping to.
Q: How are missing and damaged items reported for Web Orders?
A: Missing and or damaged claims may be reported On Line under the "Resources Tab" by clicking "Claims Form" and completing and submitting the On Line Claim Form. Yankee Candle® Fundraising Customer Service may also be called to report and process Claims.
Q: How quickly will Web Orders ship?
A: Web Orders shipped via Economy service will deliver within 7-10 days from order date.
Q: Is Organization permitted to Web Sell only?
A: Yes an Organization can sign up for a Fundraiser and can conduct all selling through the Web.
Q: Does a Seller need to register to receive credit for Purchases on their behalf?
A: Seller does not need to register, to receive credit for Purchases. Purchaser will need to provide Seller first and last name during checkout process.
Q: Will Purchasers have ability to look up Group Number on the Website?
A: Group Numbers and Names will not be available for look up on the Website. Seller will need to provide a valid Group number for Purchaser to shop on their behalf.